Returns and Refunds

RETURNS POLICY

Any item bought RETAIL which you have not seen (“DISTANCE SELLING”) may be returned for refund, credit or exchange (your choice) if you don’t like it.

RETAIL means purchasing from our website at the advertised prices. 

DISTANCE SELLING means you have not seen the item because you have bought it “at distance”, i.e. by mail. If you buy in person from the office, it is not “distance selling” though we will, at our discretion, make an exception if you didn’t get to handle the item (e.g. you sent someone else to collect it and they have no interest in the item).

IF THERE IS A PROBLEM WITH YOUR PURCHASE we strongly recommend contacting us before you return it, most ‘faults’ can be fixed by email (info@quicktest.co.uk) or telephone ( 01923 220206).

UNWANTED ITEMS must be returned within two weeks. This time is counted from the day after the parcel is delivered (or 4 working days for a non-trackable parcel) to the day you post it back. All of this applies to returning an item because you don't like it, you may still return an item if it develops a fault during its guarantee period.

Unwanted items must be returned in re-saleable condition. That means accessories intact, display box undamaged (not torn or marked with pen or tape), the item must look new enough to be sold to the next person. If it looks in any way used, £5.00 or 10% (whichever is the greater) will be deducted from any refund / credit, so open it carefully and treat it gently until you are certain you wish to keep it.

To help you, a returns note is included with every order, it includes a link (http://www.royalmail.com/track-my-return/create/4847) to a prepaid returns label or, from the same link, you can book a collection with your Royal Mail delivery postman who will bring the postage-paid label.  Alternatively, just email us. Then include, in the parcel, a note with your name, postcode and email address, and the instruction, “See emails”. Please note, when we receive returns with no instructions we put them to one side and wait for you to contact us. 

EXCLUSIONS

You may not return unwanted items unless they are RETAIL purchases. That excludes purchases from anyone who has negotiated special terms on the basis that they are a wholesaler / reseller. 

You may not return fluids (e.g. oils, cleaners) once the seal on the bottle has been broken.

You may not return chemicals which we have sent using the DANGEROUS CHEMICALS service with UPS (parcels with the warning triangle on the outside). This includes all testing acids.

You may not return special orders, this being items we have manufactured or ordered especially for you or items we do not advertise, or which are customised for you.

OUR ADDRESS

For your free postage go to our free Royal Mail returns service at http://www.royalmail.com/track-my-return/create/4847.
The parcel will be returned to:

Quicktest
PO box 180
Watford
WD19 5JD

Feel free NOT to use our free postage-paid label, but be aware that postage you pay yourself is not refundable.

If you prefer to send it to our street address (e.g. you use your own courier or Parcelforce, or you don’t like box numbers):

Quicktest
Park House
15-19 Greenhill Crescent
Watford Business Park
Watford, WD18 8PH

REFUNDS, CREDITS OR ALTERNATIVE ITEMS (UK)

This is your choice, tell us which you prefer, a refund, replacement or alternative item. But please do tell us, otherwise we won’t know what to do.

You must use a credit within two years. You do not need to produce the actual credit note, just quote your name and postcode and we will see that you have a credit. But please remember to TELL us you have a credit, this is not something we get to see automatically.

POSTAGE / EXPENSES REFUNDS (UK)

Use our free Royal Mail returns service at http://www.royalmail.com/track-my-return/create/4847.  You may

  • print a postage-paid label
  • take the QR code (printed or on your phone) to a main post office and they'll print the label for you
  • book a collection from your Royal Mail Postman (he'll bring the prepaid postage label with him).

But you must use this free Royal Mail returns service, any postage you pay yourself is not refundable.

Before returning an item please read the following. 

If you return the order BECAUSE YOU DON'T LIKE it, the REFUND (or a credit if you prefer) will include your original postage (providing you return the entire order). Please use the Royal Mail postage-paid service at http://www.royalmail.com/track-my-return/create/4847, abel, any postage you pay for yourself is not refundable.

If you return an item BECAUSE IT IS FAULTY or because of a mistake on our part, and ask for a REPLACEMENT, we will automatically include, in the parcel, a free gift by way of an apology. If you prefer a REFUND, this will include your original postage, providing you have returned the entire order.  Please use the Royal Mail postage-paid service at http://www.royalmail.com/track-my-return/create/4847, abel, any postage you pay for yourself is not refundable.

FAULTY items BOUGHT IN PERSON from our office may be returned but traveling expenses are not refundable (this is no different from buying in a shop). If you prefer to post the item back to us, postage is not refundable. Such items must be returned strictly within the guarantee period, i.e. even if you contact us about a problem in good time, the item must be RETURNED to us within the guarantee period.

POSTAGE / EXPENSES REFUNDS (outside the UK)

Items sent outside the UK are subject to local taxes and duties, THIS INCLUDES ORDERS TO THE EU, YOU MUST PAY THE VAT.  Your original postage is not refundable; return-postage is not refundable; customs charges (including any service charges) are not refundable.