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Christmas (2019)

Last posting dates - UK

Last posting dates - UK


Thursday 19th December,
last posting date for Christmas for standard (3-5 day) delivery, UK

Monday 23 December,
last posting date for Christmas for next day delivery, UK



Last posting dates - INTERNATIONAL

Last posting dates - INTERNATIONAL

LAST POSTING DATES FOR CHRISMAS FROM U.K.
(for destinations outside the UK)

Monday 9 December for:
Caribbean, Central and South America, Aisa, Far East, Africa, Middle East

Tuesday 10 December for:
Cuprus, Malta

Wednesday 10 December for:
Eastern Europe (except Poland, Czech Republic and Slovakia)

Thursday 12 December for:
Greece, Turkey, Australia, New Zealand, Finland, Sweden, Czech Repubick, Poland, Italy, Canada, USA

Monday 16 December for:
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Wednesday 18 December for:
Belgium, France, Ireland, Luxembourg
Christmas holidays, opening hours

Christmas holidays, opening hours


Tuesday 24 December, 7am to midday

We re-open at 9am on Thursday 2 January


Over the holiday I (Raffi) will have access to emails and will reply to general enquiries, but the office will be closed so I won't be able to check stock or investigate orders; or feel free to leave a message on 01923 220206 - we will get to hear it when we all get back on 2 January.

Still waiting for a delivery after 24 December?

Still waiting for a delivery after 24 December?


Find the acknowledgement email with the attachment (not the automatic acknowledgement you received 2mns after placing the order). Open the attachment, the tracking number is on the top right along with the dispatch date.

For UPS tracking click here.

For Royal Mail tracking click here.

NO TRACKING NUMBER?
Low-value orders are not tracked, find the acknowledgement email, note the dispatch date, delivery should be 3 to 5 working days later.

NO ACKNOWLEDGEMENT EMAIL?
- check your junk folder
- check that you placed the order, that you placed it with us, check that you paid for it.

DELIVERY DEFINITELY LATE?
- check to see if the postman / driver left an "You were out" card
- check with family / colleagues to see if they have taken it in
- check with neighbours to see if it was delivered to them
- check with your local Royal Mail delivery office / UPS depot
- wait another couple of days, it could have been delayed in the Christmas post.



Returns

Returns

If you are not satisfied with an item you may return it within 14 days, see our Returns policy

We count the period 24 December to 2 January as "one day"
e.g. you take delivery on 17 December, if you don't like it, return it by 8 January.
e.g. you take delivery on 24 December, if you don't like it, return it by 16 January.