All equipment must be used in conjunction with the user's skill, knowledge and experience. Under no circumstances shall QUICKTEST be liable for direct or indirect loss sustained in connection with any item. It is your responsibility to regularly check equipment against known samples, to ensure that it has not developed a fault.
If you place an order on the telephone the minimum postage is £6.50 (most orders cost less than £7.00, but it depends on the weight). If you order online postage varies from £2.50 for a single very lightweight item, to £15.00 for a very heavy parcel - but most orders cost £5.00. The postage rates listed below are all for online ordering. All prices include VAT.
STANDARD DELIVERY 3 to 5 DAYS:
Most orders are sent by Royal Mail, we dispatch in 1 or 2 working days, then delivery is 1 to 3 days including Saturday (but not Sunday or bank holidays).
Heavy orders (rare) are sent by the UPS, we dispatch in 1 or 2 working days, then delivery the next working day by 5.30pm (in practice delivery is usually in the morning).
If an item is out of stock, it will follow a few days later.
Typical postage charge (including VAT) is £5.00, though a lightweight order can cost as little as £2.50, a heavy order as much as £9.50.
NEXT DAY (Highlands & Islands may take longer):
Royal Mail Special Delivery or UPS depending on the weight. We dispatch the same day for orders received by 4pm Monday to Thursday, or midday on a Friday - but deadlines do vary slightly from week to week, see >!Opening Hours and Delivery Deadlines!!< for this week's deadlines. Royal Mail delivery is by 1pm, trackable online. UPS is officially by 5.30pm but in practice it's usually in the morning (they keep you fully informed by email).
If an item is out of stock we will email then telephone you, please ensure you are contactable during the day.
Typical postage charge £9.50 (including VAT), though it can vary from £7.50 to £15.00 depending on the weight.
Chemicals are not sent on a Friday, so Next Day orders received after 4pm on a Thursday are sent on the Monday for delivery on the Tuesday.
POSTAGE RATES AND DELIVERY TIMES (OVERSEAS)
The computer is programmed with dozens of zones and dozens of weight bands.
The only way to know the delivery time (and cost of postage) is to add the items to the Shopping Basket (Cart) and see what the computer suggests (you will be given a choice of posting methods). You don't have to complete the order, you do not have to pay, we will not ask you for money.
When you order online, select CLICK AND COLLECT (CASH ONLY) as the payment method, then telephone to say what time you would like to call. Or don't bother ordering online at all, just telephone, 01923 220206. For a map and directions see >!Visiting the Office.!!<
Payment Methods Credit Card or Debit Card
- on our website or over the telephone, the payment system is Sellerdeck Payments, the bank is HSBC
- this is the British version of Paypal, almost identical to Paypal but more user-friendly. If you request and invoice before paying, we email the invoice along with a link to NOCHEX so that you can pay by card.
- order online, select the payment method BANK TRANSFER, we will (during office hours) email you our bank details.
- order online, select the payment method BANK TRANSFER, go to our bank details page, pay, then email to tell us you've paid.
Standard delivery (3-5 Day) orders over £100.00 within the UK are postage-free, so please deduct the postage when paying, but please do check the bank details page for terms.
Cheque or Postal Order
- make your cheque (or postal order) payable to QUICKTEST and send to QUICKTEST, PO BOX 180, WATFORD, WD18 8PH. If you don't like box numbers, feel free to send it to our office address: Quicktest, Unit 68, Park House, 15-23 Greenhill Crescent, Watford Business Park, Watford, WD18 8PH. Letters to our office address take a day or two longer to arrive than letters to our box number.
Collecting (pay cash when you collect)
For a map and directions see >!Visiting the Office.!!<
It is essential that you telephone first, to say what time you wish to call, so that we can get the items ready for you to collect.
If you are ordering online, DO NOT PAY! - pay when you collect (cash only).
Returns Policy RETURNS POLICY
You may return any item bought retail by mail (distance selling) for refund, credit or exchange.
Items purchased purely from our mail order catalogue or website are retail.
"Distance selling" means you have not seen the item in person, e.g. at our office or exhibition stand (please scroll down for clarifications).
Unsuitable items must be returned in two weeks. This time is counted from the day after you sign for the parcel (or four working days for an item sent by a non-signed-for service) to the day you post it back.
New items must be returned in re-saleable condition: accessories intact, display box undamaged (not torn or marked with pen or tape); if it looks in any way used, £5.00 or 10% (whichever is the greater) will be deducted from any refund / credit, SO PLEASE DO NOT DISCARD DISPLAY BOXES UNTIL YOU ARE CERTAIN YOU WISH TO KEEP THE ITEM (the packing box we used to post the item is not important). Secondhand items must be returned in the same condition as when they were sold.
To help you, a Returns Form is included with every order.
Although there is no need to get permission to return an item (just fill in the Returns Form) we do strongly advise you to telephone first, 01923 220206, to find out:
- the best way to return it (especially if you are eligible to a refund on postage)
- for a faulty item - if it can be fixed without returning it (especially an electronic item)
- for an exchange - to discuss which item is best
If using Royal Mail send to:
PO box 180
If using any other carrier (including Parcelforce) use our street address:
15-23 Greenhill Crescent
Watford Business Park
Do not send anything by Parcelforce to our box number, it will not be delivered. That includes any item sent from a post office to our box number, Parcelforce will not deliver it.
If you prefer to return an item in persons, please telephone first, 01923 220206 - see map and directions
You may not return fluids (oils, cleaners, testing fluids) once the seal on the bottle has been broken.
You may not return special orders (items we do not advertise, or items which are customised for you).
You may not return a bulk order where we have ordered goods especially for you (this will have been confirmed by email).
REFUNDS, CREDITS OR ALTERNATIVE ITEMS
This is your choice, tell us which you prefer. But please do tell us, otherwise we won't know what to do.
You must use a credit within three years. You do not need to produce the actual credit note, just quote your name and postcode and we will see that you have a credit.
POSTAGE REFUNDS, EXPENSES REFUNDS
If you return the order BECAUSE YOU DON'T LIKE IT (i.e. it's not faulty, you just don't want it) the refund (or a credit if you prefer) will not include any postage that you have paid. However, if you request an alternative item, it will (along with anything else you order at the same time) be sent postage-free within the UK.
If you return an item BECAUSE IT IS FAULTY, or because of a mistake on our part, and ask for a REPLACEMENT we will automatically include, in the parcel, a free gift worth more than your postage, but if you prefer a refund for the postage, it can be arranged. A free gift is better value for you, less work for us, and can be processed in a day or two.
If you return an item BECAUSE IT IS FAULTY, or because of a mistake on our part, and ask for a REFUND the refund will include your original postage (if you have returned all of the order) plus (subject to our approval) the exact amount of postage you paid to return it. Please ask us the best way to post the items back - if you spend too much on postage, we will not refund all of it.
If the refund is small, you may prefer to leave it as a credit on your account (most trade customers prefer this to spending time and paperwork processing tiny amounts of money).
Sundry expenses are not refundable. That includes bus or train fares, petrol money or parking fines, entry fees to exhibitions.
DISTANCE SELLING - CLARIFICATIONS
Items sold by 'distance selling' can be returned, as detailed above. But is it 'distance selling' if you visit our stand at an exhibition and then we post the item?
e.g. we post it because we didn't have the item on the stand.
- that is 'distance selling', because you haven't seen the item
e.g. we post it because you didn't have the money and had to send payment (or we had to wait for the cheque to clear).
- that is not 'distance selling' because you have seen the item
e.g. we post it because, although you have you seen the item, you didn't like the condition and want 'a new one'
(new items on our stand ARE new, but some customers think that because they have had a chance to try it out, it it now a sample and not new)
- that is not 'distance selling' because you have seen the item.
All of this only applies to returning an item because you don't like it (it is 'unsuitable'), you may still return an item if it develops a fault during its guarantee period.
Most items are guaranteed by us for one year, though this depends on the value of the item, very low value items are guaranteed for between three and six months.
Electronic products are tabbed with the guarantee date, this tells you when the guarantee expires. If the guarantee tab has been removed you must produce the original invoice or delivery note as evidence of purchase.
Some product boxes are printed with an extended guarantee (e.g. "Guaranteed 10 years") . This is NOT our guarantee, if you return the item to the original supplier overseas, it will be entirely at your own risk.
This does not affect your statutory rights
Telephone from within UK 01923 220206 or from outside UK 44 1923 220206
Mailing address: QUICKTEST, PO BOX 180, WATFORD, WD19 5JD, UNITED KINGDOM
Office address: Quicktest, Unit 68, Park House, 15-23 Greenhill Crescent, Watford Business Park, Watford, WD18 8PH, United Kingdom. Visitors by appointment. For a map and directions see >!Visiting the Office.!!<
OUR ACCOUNTS SYSTEM: invoices and credit notes are kept for three years, copies are free. Your name, address, telephone and email should match the record in our database.
COURIERS will use your email address to tell you about the progress of a parcel, including failed deliveries. Your email is stored, by the courier, only for the purposes of notifying you about the delivery and is automatically deleted from their system after a few weeks.
E-SHOTS / MAILSHOTS: we occasionally email (or snail mail) our own customers about items we think are of interest to them.
- email: there is an UNSUBSCRIBE button on the email plus our telephone number. We do not buy, rent or share email lists, we only email our own customers, we will not pass your details on to any other company - except to a courier for the purpose of informing you about the progress of a delivery, see above.
- snail mail: rather than put unwanted catalogues in the bin, write "Return to Sender" (or just "RTS") on the envelope, put it in a post box, we will remove your address from our mailing list.
WE DO NOT SELL OR SHARE OUR INFORMATION WITH ANY OTHER COMPANY
(except for the purpose of a courier notifying you about a delivery, see above)
WE DO NOT STORE ANY CARD DETAILS.
- we do not store them on the computer system
- we do not keep a written record of them (if you pay over the telephone)
- we do not see the card details at all, if you order online